Rental conditions

These general rental terms apply to all holiday home rentals arranged through Vacasol International A/S (referred to below as Vacasol).  Vacasol’s activities are to arrange stays in holiday homes between the tenant and the contractually bound landlord renting out the holiday home (the owner’s rental agency). 

Any agreement between the tenant and Vacasol which wholly or partially alters, modifies or cancels these rental terms must be in writing to take effect. Alterations, if any, do not mean that the other conditions in the rental terms cease to apply, either individually or as a whole.

1. The rental agreement

The rental agreement may be entered into in writing, on the telephone, verbally or electronically, and will in all cases be subject to the general conditions at the time when it is entered into.

Immediately after the booking is made, Vacasol will send an e-mail in confirmation of the rental agreement that has been entered into. It is the tenant’s obligation to check the confirmation, and if there are any discrepancies in relation to what was agreed, they must be reported immediately to Vacasol.

All confirmations, rental certificates and other information will be sent electronically by e-mail. In addition, the tenant can see further information and print out the confirmation by logging in to “My Vacasol”, to which codes will be sent immediately after the booking is made. Please note that Vacasol will not send any documentation by post.

2. The price for the holiday home

The price for the holiday home covers the services included in the rate for the holiday home and set out on the website. In addition to these, all our rental prices include cancellation insurance (see details under Section 14). With some holiday homes there may be optional extra items or services that will in that case be added to the rental price. If there are discounts or special offer prices in connection with the rental agreement, it is not possible to combine two or more discounts unless this is specifically mentioned in a special agreement. It is the tenant's responsibility to mention any discounts or special agreements immediately when making the booking. If they are not mentioned when the booking is made, the right to them will lapse.

3. Payment terms

When the confirmation is received, 25% of the complete leasing amount as well as any cancellation insurance/leasing insurance and administration fee are due for payment. The remaining leasing amount must be received by Vacasol no later than 60 days before the beginning of the lease period.

When booking closer to the beginning of the lease period than 60 days, the complete amount will be due for payment at once. When booking less than 30 days before arrival, payment can only be carried out with credit card through entering of credit card information during the booking process or telephonically to Vacasol.

The rental agreement is only confirmed by the payment of the 1. Instalment or the total amount. The amount must be accessible to Vacasol immediately after order. Is the amount not accessible immediately after order, Vacasol cannot guarantee the rental agreement. The final instalment must be paid no less than 60 days before arrival. Is the final instalment not paid on time, Vacasol reserves the right no cancel the rental agreement without warning, according to our cancellation rules in section 6.

For a number of holiday homes, there are additional fees, such as electricity, heat, telephone, water, additional inventory etc. It is stated in the internet description of the individual holiday home and on My Vacasol, which fees that are included in the leasing price and which fees that have to be paid separately.

Please notice when paying with a credit card on our website, there will be added a fee. It is free to make a payment with bank transfer. Please notice when making a bank transfer less than 60 days before arrival, it is necessary to send the receipt for the transfer to Vacasol on e-mail: info@vacasol.dk or fax +45 3955 1205.

4. Deposit

Vacasol or their local partners are entitled to collect a deposit, either in connection with the second payment or on arrival at the key collection point. The deposit is security for the tenant’s obligations and will be returned not later than 14 days after departure (but up to four weeks in the peak season, however) when a satisfactory check of the holiday home has been made. Please note that in many cases there will be a form in the house, which must be filled in giving your account number etc. so that the deposit can be repaid into your account. Consumption of electricity, heating etc. cannot be set off against the deposit, but must be paid for at the destination before departure. See further details in Section 10.

5. Number of people

The number of people staying at the holiday home must not exceed the number stated in the description of the holiday home. If there is any doubt about the permitted number of people, please refer to the rental certificate or description on the Internet. Children are also included in the permitted number of people. If there are children under the age of two in addition to the permitted number of people, please enquire with Vacasol when booking. You may only bring pets if the rental certificate or the description of the holiday home on the Internet states that pets are permitted. If there is more than one pet, you must always enquire with Vacasol.

6. Cleaning

At the end of the rental period, it is the tenant’s obligation to leave the rented holiday home in a clean and tidy condition.
If insufficient cleaning has been done before departure (in the landlord's opinion), cleaning will be carried out at the tenant’s expense. Final cleaning, where it is possible to buy this service, can be ordered from Vacasol or Vacasol’s local partners at the key collection point on arrival.

The tenant is responsible for all items in the holiday home during the rental period. If anything is damaged, it is the tenant’s obligation to inform the local landlord immediately. Any damage that is not reported before departure will be repaired at the tenant’s expense. Damage occurring during the rental period will be repaired as soon as possible, and must be paid for before departure. Vacasol has not taken out any insurance that covers the tenant’s person or property during the rental period.

Please note: Vacasol offers all customers a tenant’s insurance which covers any damage during their stay, with no excess. See further details in Section 14.

7. Rebooking or alteration of the tenancy agreement

Rebooking is possible until 60 days before the start of the tenancy period. Vacasol makes a service charge of EUR 65.- for each rebooking.    

Later alterations will be regarded as cancellations, and therefore subject to section 9, cancellation terms.  

8. Cancellation terms

The lodger can annul the rental agreement until the beginning of the lease. The annulment is valid from the date it is received by Vacasol. The annulment must be sent in writing by e-mail info@vacasol.dk or fax to +45 39 55 12 05.

The following charges will be made for cancellations:

• Until 60 days before the beginning of the leasing period, payment will constitute:
  20% of the price for the rental agreement (however, no less than EUR 65)

• From day 59 to day 42 before the beginning of the leasing period, payment will constitute:
  50% of the price for the rental agreement (however, no less than EUR 90)

• From day 42 before the beginning of the leasing period or later or in case of lacking turnout, payment will constitute:
  100% of the price of the rental agreement.

*) Failure to appear: If the tenant does not arrive at the rented holiday home before midnight on the date of arrival and has not informed the key collection point of this, it will be considered as failure to appear.

When bookings are cancelled, administration charges and insurance premiums if any will not be refunded.

9. Price alterations

Vacasol is entitled to change the rent proportionally if new taxes, duties or charges are introduced, or if currency exchange rates are adjusted. Price rises resulting from the above may not exceed 10% of the rent, and the tenant must receive notification not later than fourteen days before departure.

10. Complaints

If there should be any complaints in connection with the rented holiday home, these must be made in writing to the local landlord at the holiday site immediately after the beginning of the rental period. If, contrary to expectations, a satisfactory solution cannot be found, Vacasol must be contacted in writing or on the telephone not more than 48 hours after the start of the rental period. The tenant must then allow reasonable time for Vacasol to attempt to remedy any defects, damage or deficiencies. If any defect, deficiency or damage cannot be remedied satisfactorily, a written complaint must reach Vacasol not later than ten days after the end of the rental period.

Unsatisfactory cleaning is solely an issue between the tenant and the keyholder (the owner or his representative) and must be reported to him immediately after the beginning of the rental period.  If this is not done, the tenant will be held responsible for any defects or deficiencies, see Section 6.

If the tenant decides to leave the holiday home without informing Vacasol, and thus fails to allow Vacasol reasonable time to remedy any defects, deficiencies or damage, no claims can be made for compensation, since the tenant has in this way made impossible any adjustment or remedial action in the holiday home or to its equipment, and any chance of transfer to another holiday home.

Vacasol and its partners accept no responsibility for changes or conditions not associated with the holiday home itself (e.g. bathing conditions, local taxes, restaurants being closed or the like). Neither do Vacasol and its partners accept any responsibility for impairment of the customer’s holiday due to weather conditions, noise nuisance from building work, unpleasant smells from nearby farms, traffic or the like, insects etc.

11. Changes in the rental agreement

Changes in or departures from the rental agreement that arise after the agreement has been entered into are only permitted when they are not made by Vacasol directly, but affect Vacasol's rental agreement with the tenant. This also applies to changes in or departures from the agreement that were not known to Vacasol at the time when the rental agreement was entered into. Vacasol is obligated to inform the tenant immediately of changes or departures from the rental agreement.

If the changes involve an essential disadvantage to the tenant or mean that Vacasol cannot maintain the rental agreement, then Vacasol offers to remedy the situation by offering an equivalent holiday home – with regard to standards – or a cancellation free of charge. If at the time no equivalent holiday homes are available – with regard to standards – then a holiday home will be offered that comes as close as possible.  If a higher value holiday home is chosen, it is the customer’s obligation to pay the difference in price.  Apart from this, no further compensation will be paid.

The rental agreement may be cancelled without notice by Vacasol due to force majeure, strikes, epidemic disease or the like, unless otherwise stipulated in the general provisions of Danish law.

12. The tenant’s obligations

It is the tenant’s obligation to arrive in the time interval stated on the rental certificate for the key to be handed over, or else to make arrangements himself for later collection of the key with the key office or the person who has the key. This agreement with the key collection office must be made before the latest time for collecting the key on the day of arrival.

The tenant is responsible for treating the holiday home and everything associated with it suitably, carefully and responsibly, since the tenant will be liable for all damage caused by the tenant (with those accompanying him, guests and pets). In connection with the rental, keys will be handed over, in some cases on payment of a deposit.

The deposit will be refunded at the end of the rental period, provided that the holiday home is handed over in a clean and tidy condition and provided that the tenant does not owe the landlord any other sum. The tenant’s liability for costs and damage is retained, even if it amounts to a sum greater than the deposit paid. It is the tenant's duty to leave the holiday home in a tidy condition.

Tableware must be washed up and no rubbish left behind, even if final cleaning has been paid for. Enquiries about forgotten items can be made to Vacasol until two weeks after arrival home.

13. Venue for settlements

All disputes between Vacasol and the tenant shall be settled in the District Court in Frederiksberg (Retten på Frederiksberg), which has jurisdiction.

14. Insurance

Vacasol and Europæiske Rejseforsikring offer two types of travel insurance as extra options when renting a holiday home. Our cancellation insurance is already included in the rental price. Both types of insurance ensure that the rent will be refunded in cases of illness or injury. Please note that insurance must be purchased when booking the holiday home, and cannot be purchased additionally afterwards.

15. Cancellation insurance

All our rental prices include cancellation insurance which will cover you if you have to cancel the holiday home booking due to illness, injury or death.

Cancellation insurance cover applies until the day before the commencement of the tenancy, if the insured is unable to move into the holiday home on the arrival date (the first date of rental) because of death, a serious accident, acute illness, fire or burglary suffered by the tenant or his companion(s), or their wives, husbands, children, siblings or parents, which must be reported to Vacasol not later than 12.00 noon on the day before the commencement of the tenancy.

The cancellation insurance does not cover single individuals who drop out as a result of illness etc. if the tenancy takes effect.  In cases of illness, documentation in the form of a doctor’s certificate must reach Vacasol not later than 48 hours after the start of the rental period for a refund to be possible.

In cases of fire or burglary, a police report or similar documentation must be sent. The costs of documentation must be borne by the tenant. Vacasol reserves the right to investigate further through their own doctor. If the tenancy does not come into effect or is interrupted, then the terms of tenancy apply. A cancellation is considered completed when written notice of it has been received.

Holiday home rent insurance

If you have rented a holiday home, but have to cancel or interrupt your stay because of illness, injury or death affecting yourself or your closest family, the insurance covers that part of the rent which Vacasol is entitled to according to the rental agreement. If you interrupt your stay, rent will be refunded for the days when you do not make use of the holiday home. When the interruption is reported to Vacasol not later than 12 noon, the insurance cover applies to the following day. With regard to documentation, the same rules apply as for cancellation insurance. Tenant insurance also covers any accidental damage caused to the home contents of the holiday home.

If you wish to see the terms in full, please go to Insurance conditions

16. Special rules for selected areas in Denmark

Hvide Sande
NB: If the tenancy is for a maximum of two people, a 25% discount can be given on many of our holiday homes in selected periods, provided that the tenancy lasts for at least a week and arrival is on a Saturday. Please note that the number of people includes children over the age of two years. Pets are only allowed if this is stated on the rental certificate or the booking. If you receive visitors (even for just a single night) or if more than two people arrive, you are obliged to pay the full price for the whole tenancy. Naturally, we reserve the right to make spot checks. When reserving a holiday home with swimming pool and other selected houses, a deposit of DKK 1,100 is required.

Jammerbugten og Thy
Age limit of 26 years for groups of 4-10 people. This does not apply to young people who take holidays with their parents or when two or three young people want to rent a house jointly. Check-up visits may be made.

Kalundborg og Odsherred
There is a pet charge of DKK 100.- for each animal.

Odder
Any boats or canoes near the holiday home are not included in the rental.